To make the refund for canceling of a reservation, you must do it at least 3 days prior to the confirmed reservation date, with charge of 10% of the total amount. The validity of the coupon is one year from the date of purchase.

NO SHOW:

• We request our visitors to be at the location at least half an hour before the confirmed schedule for your tour. In case of no show the charged amount is not refundable.

CLIMATE GUARANTEE:

• If you want to reschedule your tour just call us 24 hours in advance and we will reschedule your visit. And if it does not fit your vacation plan your reservation is valid for one year from the date of purchase.

IMPORTANT:

• *Your tour will be confirmed, we can reschedule your pickup.
• **It is required that the credit card holder with which the payment was performed, be submitted with a photo ID.

Otherwise your reservation wont be valid.