Selvatica Safe Travels C-19

As the best adventure parks in the world, and in compliance with our international accreditations our safety and quality standards are a priority for everyone on the team.

For this reason, we follow the international protocols to combat COVID-19, with the standards dictated by the international Health organizations, FDA, WHO and CDC.

Our commitment to your safety

Selvatica seeks to offer a safe experience for all of our guests, along with the highest level of customer service so that you don’t have to worry during your visit.

We know that these values ​​are more important than ever today, and we are committed to welcoming you, where everyone feels safe and secure.


What can you expect from Selvatica?

covid Follow our team members guidance

Sanitize hands

  Follow guidance on social distance

  Wash your hands every time you need

Temperature check mandatory

Face masks recommended for non-humid areas

Why is the Use of Face Mask Mandatory?

Because in Quintana Roo we continue to make progress and work to reinforce preventive measures to reduce the risk of COVID infection. At Selvatica we are under the Protocol of the WTTC (Word Travel & Tourism Council) and complying with the protocols of Quintana Roo estate Tourism sector such as the Certification in Protection and Sanitary Prevention; where the use of the face mask is emphasized.

We will tell you in which activities you will not be able to use the face mask and where you need it.
We take care of providing you with a face mask, with this we guarantee Safe Spaces for our guests to live unforgettable experiences in Selvatica.

Help us take care of you by using the face mask in the right way!

By Decree of National and International Authorities, the use of face masks is MANDATORY.

SEDETUR FOR CERTIFICATION (MANDATORY CHARACTER):

It is important that the collaborators who receive Guests know this information and guide them our Guests and provide the face mask, when it does not bring it and also know in which activities THEY COULD NOT USE THE FACE MASK.

FAQ’S

How is Selvatica responding to the COVID-19 outbreak?

Improving our protocols and complying with national and international measures. Made changes to protect you, our collaborators and guests.

As the best adventure parks in the world, and in compliance with our international accreditations our safety and quality standards are a priority for everyone on the team.

Selvatica will establish the following hygiene measures for all collaborators and guests.

Staff members must:

You should use hand sanitizer every time you enter or leave the facility.

Wash your hands frequently with soap and water for 20 seconds, several times throughout the day.

Mandatory use of the mask.

Completely clean and sanitized work areas between guest groups.

Greetings without contact.

We ask our guests:

Follow the healthy distance 1.5 meters at all times

Use the Sanitizing Gel

The temperature will be taken. If the guest has a temperature above 38 ° C, he will not be received.

Organize guests into groups of maximum 8 guests or by families per platform.

What measures are you taking to guarantee the safety and well-being of guests, employees at Selvatica?

All staff members must enter and have a health check-up on arrival. All staff members must wear masks at all times, follow frequent hand-washing protocols, according to CDC guidelines, and social distance during breaks and meetings.

What are the steps Selvatica is taking to make the programs safe?

Our park provide a spacious and outdoor experience for all guests. Additional will be organized in groups of maximum 8 guests or by families per group. All guests must go through a sanitation mat. Delivery of security equipment and explaining the correct use and the way to adjust it, this equipment is previously sanitized.

Make your dream come true and experience with your family a wild adventure with groups reduced to 50%, maintaining a healthy distance between guests and staff members.

We know that you will live a unique experience of connection and learning, that’s why we adapt our tours to offer all the adventure of Selvatica, putting your health first.

Are there any changes to the registration procedure?

1.5m (6 ft.) social distance markers are placed throughout the lobby and the check-in counter has a security barrier to mitigate person-to-person contact. If the guest has a temperature above 38 ° C, he will not be received. The bracelets will be placed, which must be in a sanitized plastic container, each guest will sign a disclaimer in printed form.

Should I wear a face mask when visiting Selvatica?

Although facial covers are recommended, they will not be required when visiting Selvatica unless required by local or state orders. Visit your site’s home page for more information before visiting Selvatica.

Should I be concerned about the safety of my food and drinks?

According to Health authorities, the World Health Organization and the FDA, there is currently no evidence to suggest that food can transmit COVID-19.

Guests classified as a Vulnerable group and / or guests who are within 15 days prior to boarding or travel have had contact with or cared for a person with a suspected or diagnosed case with COVID-19, or who is currently subject to health monitoring by possible exposure to COVID – 19. In addition to those mentioned above, you must have written verification from the treating physician who certifies that you do not have any serious medical condition and that you are able to carry out the activities.

AT ALL TIMES, FACILITIES ARE GIVEN TO OUR GUESTS TO COMPLY WITH PREVENTION MEASURES WITHIN THE FACILITIES.

 

 

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